Returns & Exchanges
At Servet, we strive to ensure the highest quality for our gourmet food products; however, if your order arrives damaged or incorrect, we offer a straightforward return process to make it right. Due to the perishable nature of our items, please initiate your request within 48 hours of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
Attach clear photos of the damaged packaging or incorrect product to help us process your claim quickly.
Wait for Approval
Our quality assurance team will review your request within 24 hours to determine if a refund or replacement is appropriate.
Receive Resolution
Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing